Refund Policy

Introduction

At UGC Creator AI, we strive to provide our users with the best experience possible. We understand that sometimes things don't work out as expected. This policy outlines our approach to refunds and cancellations.

Refund Eligibility

To be eligible for a refund, you must meet all of the following criteria:

Time Limit

• Refund requests must be made within 3 days of your initial purchase
• Requests made after this window will not be eligible for a refund

Credit Usage

• If you have used more than 50 credits from your subscription, you are not eligible for a refund
• Credit usage is tracked from the moment your subscription becomes active

Add-on Credits

• Add-on credit packs are non-refundable under any circumstances
• This includes one-time credit purchases and credit top-ups

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to support@ugccreatorai.app
2. Provide Information: Include the following in your email:
   • Your account email address
   • Order number or transaction ID
   • Date of purchase
   • Reason for refund request
3. Submit Within Time Limit: Ensure your request is submitted within 3 days of your purchase

Refund Processing

Processing Fee

A processing fee of up to 6% may apply to approved refunds. This covers transaction fees from our payment processor that are non-recoverable.

Subscription Cancellation

You can cancel your subscription at any time:

• How to Cancel: Go to Settings > Billing and click "Cancel Subscription"
• Access Period: Your subscription remains active until the end of your current billing period
• No Prorated Refunds: Cancellation does not entitle you to a refund for the remaining days in your current billing period
• Renewal: Your subscription will not renew after cancellation

Non-Refundable Scenarios

The following situations are not eligible for refunds:

• Requests made after the 3-day window
• Accounts that have used more than 50 credits
• Add-on credit pack purchases
• Subscription renewals (auto-renewal charges)
• Partial period usage after cancellation
• Violations of our Terms of Service

Plan Changes

• Upgrades: When upgrading, you pay the prorated difference and receive additional credits immediately
• Downgrades: Changes take effect at your next billing cycle. No refund for the current period
• Plan Changes: Are not considered refund requests

Exceptional Circumstances

We may consider refunds outside our standard policy in exceptional circumstances:

• Technical issues that prevented service usage
• Duplicate charges or billing errors
• Extended service outages

Please contact support with documentation of any issues.

Contact Us

For questions about this Refund Policy or to submit a refund request:

UGC Creator AI Email: support@ugccreatorai.app

We aim to respond to all inquiries within 24 hours on business days.

Last updated: February 2, 2026